FAQ

Why the item color I received is a little different from that on taobao shop site?

Some taobao sellers may use photo optimizer to make their site pictures more beautiful, lighter or darker, to draw attention from customers. Another reason is that some sellers may put authentic products pictures on their site, but they actually sell fake products, which may result in color difference or slight items difference.

If I find problems with my items, will you charge extra service fee if I need your help?

No, all help is free of charge, no extra service fee. We can help you negotiate with sellers for any problems, such as change for size, change for color, or return items and apply for refund, etc. We will try our best to help, but can not guarantee the results.

Can I use your service if I buy the items by myself and need you to ship to me?

Yes, you can. Under this condition, we will charge service fee according to items weight, not items cost and domestic fee. We charge 30cny for items that weigh less than 2KG, charge 50cny for items weigh 2KG-5KG, and charge 10cny for each extra 1KG if items weigh more than 5KG.

Can I ask for a refund if my item is out of stock after I make the 1st payment?

Yes, we will refund you all fees if your item is out of stock after the1st payment, including items cost+ domestic fee+ our service fee.

Will you be responsible for the customs fee I was charged?

Sorry, we will not be responsible for the customs fee. However, we can help to declare the items value less to help you avoid customs fee or reduce it. Customs policy is different from country to country, and you can have a check before you place the order.

Why I was told the item is out of stock while I can see the inventory record of taobao shop?

For most taobao shops, their inventory records are not precise at all. They can write any records at will to attract customers. Besides, many sellers are agents of factories, who have large transaction volume every day, so these sellers do not have updated records. We confirm items not based on their inventory records, but ask them one by one, so that the potential inconvenience to you will be avoided.

Can you combine my different orders for shipping?

Yes, we can combine different orders, so that you will pay only one international shipping fee.

Why do people like to buy items on Taobao?

"There are no items buyers can't find, there are no items sellers can't sell." This may help explain everything. Besides, items on Taobao are really cheap, much cheaper than Ebay. Taobao now has become the most popular online marketplace for Chinese as well as overseas people.

Can I use your service if I am a foreigner in China?

Yes, we provide service for foreign friends both outside and inside China. If you would have your items delivered to China, the commission fee is only 8% of (items cost + domestic delivering fee).

Do you have a minimum order request?

No! no minimum order is required, and we only charge 8% of items cost + domestic delivering fee no matter how many items you buy.

Do you offer discount if I place big order at a time?

Yes, you can enjoy a discounted service fee of 7% of the item fee + domestic delivery fee if your total amount order exceeds USD2000 at a time.

Do you have a refund policy?

Yes, please check Refund Policy.

What methods of payment do you accept?

Paypal, Westunion, Moneygram, Webmoney, Bank transfer are all accepted. Please visit Methods of Payment for more information.

What currency do you accept?

We only accept USD and CNY(Chinese Yuan) now.

What shipping methods do you use?

EMS is our main shipping method because of its fast and safe advantage, and you can also enjoy a 40% discount off international shipping fee. You can also choose other shipping methods, such as DHL, TNT, Airmail, UPS, etc.

Is there any insurance for my package?

The insurance is optional. Usually, we do not provide insurance because to take insurance, the insured value should be declared, which increases the value of item at your local customs. But if you insist in taking insurance, we can help you insure the shipping. You will pay 5% of all the cost (items cost + domestic shipping fee + our service fee + international shipping fee) if you want your items insured.

Why is it even cheaper to use purchasing agent than if I buy from Taobao on my own?

Firstly, we provide you a large discount for international shipping, which is almost impossible to get if you buy on your own. Secondly, if you buy different items from different sellers on your own, you need to pay international shipping every time for each order. However, we could deliver all your items in one parcel, and you only need to pay one international shipping fee. This helps you save a lot of money. Thirdly, we double check your items for defects before international shipping, if return is necessary, your loss is minimized; while it's impossible for you to do so if you buy on your own.

If I can't find my country in the international shipping fee list, does it mean that you can't deliver parcels to my county?

No, by EMS, DHL, TNT and AIL MAIL international shipping methods, we can deliver parcels to almost everywhere in the world. If your country is not in the list, please let us know and we will check the shipping fee for you immediately.

I have submitted the order, but I do not know how and where to pay?

You have no access to the payment page at the time you submit your order. We need to check with the seller first if your desired items are available. If they are available, we will change your order status to "Pay", you can pay at that time. So please login back soon to check your order status or check your mail within 12 hours, for we will also send you an email telling you the items availability.

I have bought several items in different Chinese online shops, can you deliver all of them with one international shipping?

Yes, we can do that, and you only need to pay one international shipping fee. On the contrary, we could also deliver your items to different address per your request.

Is there any product that I can't buy?

In fact, you can buy almost all kinds of products from Taobao or any other Chinese online store, but we reserve the right to reject some products judged "at risk".

Do you guarantee the quality of items I buy?

Sorry, We are not responsible for that since we do not sell products. We are only agent assisting you to buy and deliver the items. Thanks for your understanding.