Homepage  |   Quick Order  |   Orders List  

International Parcel Return Analysis

Why my parcel returned?

Why my parcel returned to your office? The answer is a little complicated, and there're many possible reasons. As you can see from the below picture, there are 3 point that your parcel can be returned to us:

  1. Returned from Chinese Custom.
  2. Returned from Destination Custom.
  3. Returned from your local post office.
TaobaoRing Parcel Return Analysis

1. Returned from Chinese Custom

The basic reason is your parcel includes some brand item or forbid items like liquid, powder, battery, etc. If not, that's maybe your parcel is mixed with other dangerous parcels, like this:

TaobaoRing Parcel Return From Chinese Custom Analysis

Note: We'll ship your parcel again freely within 24 hours once it returned from Chinese Custom.

2. Returned from Destination Custom

There are some reasons for the parcels returned from destination custom:

  • Your parcel include some items which infringe an intellectual property right.
  • You are asked to pay the customs duty, but you refused.
  • The customs personnel wrong operation.

Note: If you still want the parcel, you should pay the international shipping fee again. And yes, you cannot ask refund in this situation, because the parcel has shipped to your country and the shipping corp. will not refund us. This is the risk of international trade, please make sure you know it before trade with us ;)

3. Returned from your local post office

Since your parcel has released from customs, your parcel seems nicely safe. But there are still some strange reasons for the parcel return:

  • You posted an incorrect address. The postal man cannot re-delivery it to your correct address.
  • The recipient is not at home, and cannot contacted via phone.
  • The address form is lost, and don't know who is the recipient and where to delivery the parcel.

Note: If you still want the parcel, you should pay the international shipping fee again. And yes, you cannot ask refund in this situation, because the parcel has shipped to your country and the shipping corp. will not refund us. This is the risk of international trade, please make sure you know it before trade with us ;)