Order Delayed After Holiday
You may find some of your orders are not processed as fast as last year, and the reasons are:
We have thousands of orders in our system after we come back from Chinese New Year holiday, so we need to process them one by one.
Some taobao sellers have not begin to work and all taobao shops will be run normally in days.
We are trying our best to recruit more people to handle the orders, but need some time.
We are so sorry about the delays, and thanks for your kind understanding. We estimate that that everything will get back to normal in 7-10days.